Customer Service


Buy Fireworks and related products
Ordering Fireworks UK

We offer the following ways to buy retail fireworks and related products for delivery throughout the UK or for collection:

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Buy Fireworks On-line:

Click Here to go straight to our secure on-line fireworks shop. Here you will find a huge range of fireworks and related products for sale from top brands such as Black Cat, Standard Fireworks, Brightstar Fireworks, Brothers Pyrotechnics, Cosmic Fireworks, Kimbolton Fireworks, Men Shun Fireworks, SP Fireworks. Plus our own exciting new range of hand picked single ignition fireworks by Pyrotex Fireworx

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Buy Fireworks by Telephone:

Call us on: 01283 517600 to speak to one of our experienced and friendly staff who will be able to offer you advice and guidance to help you design and choose the perfect fireworks for your DIY firework display to give you maximum impact.

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Prices

Our fireworks special offers page is continually updated to bring you retail fireworks and related products at amazing prices.

We aim to offer the sale of retail fireworks at the most competitive prices. Our fireworks price match promise assures you that we are confident that no other firework supplier can offer you cheaper fireworks. If however you do, we will do our best to match or beat it!

To take us up on our fireworks price match promise call us on 01283 517600 or e-mail us at enquiries@pyrotexfireworx.co.uk before submitting your order. If e-mailing us, please provide a link to the supplier's site showing the cheaper price.

The fireworks price match offer is subject to the following.

1. The supplier must have the firework in stock in the UK.
2. That you supply a current UK internet link to the firework product.
3. Special offer firework prices are excluded.
4. The price match request must be approved by us before submitting your order.
5. The price match request is not against a firework product on an auction site.
6. The competitor is a UK registered business

All fireworks and product prices are in UK Pounds sterling and include VAT at the current rate. Delivery charges are not included in product prices unless specified.

In the event a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse any orders listed at the incorrect price. This also applies to typographical errors of product descriptions and delivery charges

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Payment Methods

Pyrotex Fireworx accepts all major credit and debit cards using our secure on-line payment via Sage Pay. Sage Pay is level 1 PCI DSS compliant and is active members of the PCI SSC (Security Standards Council).

Payment is to be made via credit card or debit card unless otherwise agreed in writing and no goods will be dispatched until payment has been made to the vendor. All credit card companies now require address verification (your credit card billing address) on all mail order transactions. An incorrect billing address will result in a delayed or cancelled order.

Our policy requires 100% prepayment in advance for any orders made from this website. Such payments are not refundable once the merchandise is ordered except as shown in our terms and conditions

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Delivery / Collection

In order for your fireworks to be delivered promptly and safely we employ the services of dedicated carries, licensed to transport hazardous and explosive goods such as fireworks.

20.00 inc vat for goods classed as hazardous (1 - 3 day service)

FREE - On all orders over 350.00

FREE - Collection

As fireworks are classed as explosives, we have to employ the use of a specialist courier to deliver your order. Please note that our delivery charge is a contribution towards the high costs of packing and shipping your order, we subsidies the rest.

Deliveries are made between 9:00am and 6:00pm Monday to Friday. You must make sure you are available to take delivery. For this reason we strongly recommend you use a work address or similar because failed delivery attempts may be charged

Please make sure there will be someone (over the age of 18) at the delivery address to avoid the extra charge for re-delivery.

You will be asked for your delivery address when you checkout your order. Fireworks cannot be left without a signature and cannot be sold to anyone under 18 years of age.

If you have any special requirements or have any other requests such as express delivery, you should telephone us and discuss this directly.

Due to the very nature of our business, during the season of November and New Years Eve we are very busy. To avoid disappointment and ensure the availability and delivery your order, we recommend that you place your order early. For all orders needed for the Bon Fire Night we ask you to place your order by October 20th at the latest. For all orders needed for New Years Eve we ask you to place your order by December 10th for delivery before Christmas as the carriers close down just before Christmas Eve and do not re-open until the New Year. Orders taken after these dates given are not guaranteed to be delivered in time.

If you wish to collect your fireworks, please enter your preferred collection date when ordering and we will contact you to confirm.

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Buy Professional/Wedding Firework Displays
What's included

All standard professionally fired firework displays include:

1.1 Fireworks; The provision of Category 3 & 4 display fireworks (Category 4 fireworks are for professional use only).

1.2 Site survey; Survey the site and make recommendations on spectator locations, size and type of fireworks.

1.3 Risk assessment; To minimize the possible risks to public, crew and property that a firework display may cause.

1.4 Method statement; To inform the client on our working practices by providing a written work method statement.

1.5 Labour costs; The total cost incurred by Pyrotex by the use of the work factor. It includes wage cost plus other costs.

1.6 Materials and Equipment; Provide all materials and equipment to enable the safe firing of the display ordered.

1.7 Site set-up; The safe set up of

1.8 Pyrotechnics; Execute the fireworks display in a safe, yet spectacular manner

1.9 Soundtrack & Choreography; When ordered, Pyrotex will provide fireworks choreography and soundtrack

1.10 Safety Services; Clean up the firework site, sweep the area for any unfired pyrotechnics.

1.11 Insurance; Public and private liability insurance to the sum of 10m. Where greater cover is required the customer must specify this, no later than 30 days prior to the display. Pyrotex Fireworx reserves the right to invoice additional costs incurred by any such increase. Some of our displays may incur additional travelling expenses if outside The Midlands. Please contact us for further details - any travelling expenses will be discussed and agreed before any bookings are confirmed

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Ordering

To make a booking enquiry for a professional firework display or wedding fireworks display, please complete our on-line enquiry form, e-mail us at enquiries@pyrotexfireworx.co.uk or call us on 01283 517600 to discuss your requirements further. We will then send you a booking form to complete and send back to us along with your deposit.

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Prices

All firework packages and related product prices are in UK Pounds sterling and include VAT at the current rate

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Payment methods

Unless otherwise agreed by both parties a 20% deposit is required along with your completed firework display booking form to secure you booking with us. The remaining balance is due no later than two weeks before your show date. If you book a show within two weeks of your show date, then full payment is required upon booking.

A confirmation will be issued upon receipt of your fireworks display booking form and deposit. Payment can be made by cheque: payable to Pyrotex Fireworx Ltd, by bank transfer; a/c name: Pyrotex Fireworx Ltd, a/c no.: 0775509, sort code: 309147

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